Privacy Policy

Welcome to Montra! By using our platform, you agree to these Privacy Policy.

Last Updated: December 10, 2025

1. Information We Collect

We collect the following types of information:

a. Information You Provide Directly

• Account details: name, email address, and password.
• Content: any media, files, prompts, or data you upload or generate using our Services (e.g., videos, images, audio, slides).
• Communications: support requests, feedback, and correspondence.
• Billing: payment information (processed securely via third-party services like Stripe or PayPal).

b. Information We Collect Automatically

• Usage Data: page visits, clickstream data, navigation patterns, features used, and time spent on the platform.
• Log Data: IP address, browser type, timestamps, and referring/exit pages.
• Device Data: device type, OS version, screen resolution, and language settings.
• Cookies & Tracking: we use cookies and similar technologies (e.g., local storage, session tokens) for analytics, personalization, and service delivery.

c. Information from Third Parties

We may receive limited information from third-party platforms or integrations (e.g., Google, OpenAI, Anthropic) in connection with your use of AI features within Montra.

Some User Content (such as prompts, text, images, or audio) may be transmitted to trusted third-party AI model providers solely for the purpose of generating outputs. These providers are contractually prohibited from using your data for any other purpose.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services.
• Generate content using AI models (e.g., video, voice, or visual media).
• Improve product performance, model accuracy, and user experience.
• Send administrative messages and respond to customer support inquiries.
• Enforce our Terms of Service and monitor for abuse or misuse.
• Comply with legal obligations and resolve disputes.

We may also analyze anonymized or aggregated data to improve our platform and train internal models.

3. Sharing of Information

We do not sell your personal data. However, we may share information as follows:

• Service Providers: with trusted vendors who support our operations (e.g., cloud hosting, payment processing, analytics, AI model inference, email delivery). These providers may access personal data only to perform tasks on our behalf and are bound by confidentiality obligations.
• Legal Compliance: when required by law, subpoena, or legal process; or to protect the rights, safety, and property of Montra, our users, or others.
• Business Transfers: in connection with a merger, sale, or acquisition, your data may be transferred as part of that transaction.

4. Third-Party Services and AI Models

• PostHog (analytics & session replay): Used to track feature usage, page views, error events, and user flows to help us improve the experience.
• Fal (image and visual generation): Used to generate or enhance images and visual elements from your prompts or inputs.
• ElevenLabs
• Google Cloud Platform (GCP) & Amazon Web Services (AWS) (cloud infrastructure): Used for storage, compute, and secure hosting of data, media assets, and model outputs.

In all cases, we take reasonable measures to ensure that these providers maintain industry-standard data protection and confidentiality obligations.

We implement reasonable administrative, technical, and physical safeguards to protect your data; however, no online service is completely secure.

5. Data Retention

We retain your personal data only as long as necessary to:

• Provide you with the Services;
• Comply with legal obligations;
• Resolve disputes and enforce our agreements.

If you delete your account or request erasure, we will delete your data unless retention is required by law.

6. Your Rights and Choices

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access the personal data we hold about you;
• Correct or update inaccurate information;
• Request deletion of your data;
• Object to or restrict how we process your data;
• Withdraw consent where processing is based on consent;
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at privacy@montra.com.

7. International Transfers

Our Services are hosted in Canada and the United States. If you access the Services from outside these regions, your data may be transferred to and processed in jurisdictions that may not offer the same level of data protection. By using Montra, you consent to this transfer.

8. Children’s Privacy

Montra is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notifications.

10. Contact Us

Montra Interactive Inc.

Email: privacy@montra.com

Toronto, Ontario, Canada